Privacy Policy    

Basic Policy on Personal Information Protection

AlphaEdge takes great care in protecting the personal information of our customers who use services provided by AlphaEdge. We are committed to handling all personal data in accordance with the following policy.

Definition of Personal Information

"Personal information" refers to information that can identify an individual, such as name, address, date of birth, gender, phone number, email address, electronic files, and any other information that can be used to identify a specific person, including those identifiable when combined with other information.

Acquisition of Personal Information

We will clearly state the purpose of use and obtain consent from customers before collecting personal information through lawful and fair means. We do not collect personal information through false or illicit methods.

Purpose of Use

Personal information collected by AlphaEdge will be used for the following purposes:

• Operation, maintenance, and management of services provided by AlphaEdge
• Providing services to customers
• Contacting customers regarding booking confirmations
• Other related tasks associated with the above purposes

Management and SSL Security

We take appropriate measures to strictly manage personal information to prevent leakage, misuse, or alteration. SSL (Secure Sockets Layer) encryption is used on parts of our site to protect the data customers provide online from unauthorized access.

Cookies

Cookies are used to identify users and may be stored on your device. They do not contain any personal information and will not harm your device or invade your privacy. They help us provide a more personalized experience during your future visits. You can choose to disable cookies via your browser settings, but doing so may limit the availability of certain services on our website.

We may also use cookies to analyze traffic data and improve website performance and user experience.

Use of Google Analytics

We use Google Analytics to understand how our website is being used. While cookies provided by Google Analytics are used, no personally identifiable information is collected. You can opt out of data collection using the Google Analytics Opt-out Browser Add-on. Data collected via Google Analytics is managed according to Google’s privacy policy.

• Google Analytics Opt-out Add-on
• Google Analytics Terms of Service
• Google Privacy Policy

We are not responsible for any damages arising from the use of Google Analytics or its associated tools.

External Links

Our website may include links to other websites. While we carefully select these links, we cannot be held responsible for the protection or content on external sites.

Third-Party Disclosure

AlphaEdge does not provide or disclose personal information to third parties without customer consent, except as permitted by law.

Outsourcing and Service Providers Based Outside Japan

To the extent necessary to achieve the purposes of use, AlphaEdge outsources part of the handling of personal information to external providers, or uses services operated by external providers. When we outsource this handling, we select providers that handle personal information appropriately, and we exercise necessary and appropriate supervision over them.

The main providers and what we use them for are as follows:

• Lolipop! Rental Server (GMO Pepabo, Inc., Japan): hosting of our website, storage of inquiry details, receiving email
• Cloudflare (United States): delivery of our website pages (content submitted through our inquiry forms passes through Cloudflare); operation of our booking management system and storage of its data
• Resend (United States): sending inquiry confirmation emails and booking notification emails
• Slack (contracting entity in Ireland): notifications that an inquiry or booking has been received
• Google (United States): receiving and replying to email, managing our calendar
• OpenAI (United States): organizing inquiry details and drafting replies (we will begin using this service in the future)

With providers based outside Japan, your personal information is handled in the following countries and regions:

• Resend, Slack, and OpenAI: the United States
• Cloudflare: booking management data is stored in the Asia-Pacific region, which we have chosen as the storage location (we cannot choose a specific country). Website delivery passes through Cloudflare's locations around the world.
• Google: servers are located around the world, and we cannot identify the country where your data is stored.

Cloudflare and Google publish the locations of their data centers.

• Cloudflare Data Center Locations
• Google Data Center Locations

The United States has no comprehensive federal law on the protection of personal information; instead, there are sector-specific laws (according to a survey by Japan's Personal Information Protection Commission, as of October 2021). For details, please see the information published by the Commission. Ireland is a member state of the EU. The Commission has designated the EU as a region with a personal information protection system at a level equivalent to Japan's.

• Personal Information Protection Commission: "Foreign Systems (United States)" [in Japanese]

Having reviewed the personal information protection systems of these countries and regions, AlphaEdge takes the following measures:

• We limit the personal information passed to each provider to what is necessary for that provider's work.
• Cloudflare and Slack hold an international certification for the handling of personal information, the Global Cross-Border Privacy Rules (Global CBPR). We use Resend, and will use OpenAI, under contracts governing the handling of personal data.
• We check the status of each provider's contracts and certifications at least once a year, and reconsider our use of that provider if there is a problem.
• We will use OpenAI's services under terms by which the content we send is not used to train AI models. The content we send may be retained by OpenAI for up to 30 days to monitor for misuse.

If you have questions about how these providers handle personal information, or about the measures described above, please contact us using the contact information below.

Access, Correction, and Deletion of Personal Information

Customers may request disclosure, correction, or deletion of their personal information held by AlphaEdge. We will respond promptly based on the designated procedures.

Revisions to This Policy

AlphaEdge may revise all or part of this privacy policy. Important changes will be announced clearly on our website.

Revised October 5, 2026: added the section "Outsourcing and Service Providers Based Outside Japan".

Contact

For inquiries regarding this privacy policy, please contact:

AlphaEdge
Representative: Issei Shima
Maruman Roppongi Bldg. 3F, 3-4-33 Roppongi, Minato-ku, Tokyo 106-0032
TEL: 070-1354-5358
Email: info@alpha-edge.jp